Refund Policy

We understand that there will be unfortunate cases and you are not satisfied with the product you received. To satisfy you, we offer a return policy within 30 days from the date you receive the goods from us.

1. Conditions

– The order has been successfully placed but the product has not been received on time

– The product you received is used or damaged

– The product is not delivered as ordered

– Within 30 days from the date you received the goods from us.

– The product has not been used and is not damaged due to your fault

– Storage packaging, invoice and accompanying products (if any)

2. Shipping costs

You will be responsible for all costs of returning the package to us as well as the cost of resending. This fee is non-refundable.

In case you receive a defective package, please contact us immediately and provide evidence, we will verify and support a free return for you.

3. Refund Method

If your refund request is approved, we will immediately take steps to refund you. Your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days, please wait.

Note: This refund will deduct the shipping cost if the return is for your own reasons.

4. Late Refund

If you have not received the money after the notification date, do not worry, please check your account again because it may be due to an error in the banking system that has not been updated. If not, after checking and waiting, you still have not received the goods, please contact us at: [email protected]

5. Change or cancel the order

Within 24 hours of placing the order. If you have a request, please contact us as soon as possible so that we can resolve it promptly.

Contact us

Phone number: +1 337-205-8073
Email: [email protected]
Working hours: 8:00 am – 6:00 pm from Monday to Saturday (Closed on Sunday)