Shipping & Delivery
1. Process
After you successfully place an order, we will confirm and finalize the order at 6pm (EST). You cannot change or cancel the order after the order has been processed. Please check and confirm the payment information carefully.
Processing time: We will process the order within 1-3 business days
Orders placed on weekends will be shipped the following Monday
We will provide you with updates on your order via email.
We will update the order tracking information within 48 hours of your order leaving the warehouse.
2. Delivery time
Shipping unit: We cooperate with different shipping units to facilitate your nationwide delivery such as UPS, FEDEX, USPS, please choose the most convenient unit with your delivery location.
Our standard delivery time is about 7 – 15 business days, excluding holidays
However, due to factors such as weather, natural disasters or strict procedures in some areas, your order may be delayed for a few days, please wait.
Shipping unit: We cooperate with different shipping carriers to facilitate your nationwide delivery, such as UPS, FEDEX, USPS.
3. Shipping cost
Our standard shipping fee is $6.99 for all orders.
You will be responsible for all shipping costs and will not be refunded after the shipping process is completed.
4. Out of stock products
If your order has a product that is out of stock or unavailable, we will notify you immediately and refund you according to our refund policy.
5. Errors in receiving information
If your order has been shipped and you discover that you have entered incorrect shipping information, please contact us immediately so that we can process it.
However, in some cases, the order cannot reach your address due to incorrect information you provided, we are not responsible for this package.
We strongly encourage you to check your payment and shipping information carefully before placing your order, because once we have processed and shipped your order, we cannot cancel or make any changes. to your order.
6. Lost orders
In the event that your order is lost, please contact us for assistance or you should contact the shipping company directly so that they can contact the person who delivered it to you directly.
Contact us
Phone number: +1 337-205-8073
Email: [email protected]
Working hours: 8:00 am – 6:00 pm from Monday to Saturday (Closed on Sunday)